Question
A managed customer reported that they cannot reactivate their account from the "Reactivate my account" menu on their dashboard.
Applies To
- Video API
Answer
This is expected. Unmanaged customers can do that themselves but managed customers cannot as explained in https://confluence.vonage.com/display/APIOP/Video+Pricing+FAQ+for+API+Deal+Desk
The Account Manager needs to raise a PDO ticket in this case.
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