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<Country Name> SMS Features and Restrictions
Sender ID We overwrite traffic to NetworkA with NXSMS. Pre-Registered Se...
<Country Name> Voice Features and Restrictions
Overview E.g. Fully featured, sensitive to spam (more descriptive than t...
<Question & Answer Article Template>
Question <The question as expressed by the user.> Applies To <Use a bul...
<How to Article>
Objective <Describe the task or goal the user is trying to accomplish.> ...
KCNEW - New Article Suggestion
To request a new article be published please paste your request as a com...
<Solution Article Template>
Symptom <Enter a detailed description of the problem or issue as defined...
Romania SMS Features and Restrictions (updated)
Sender ID Cosmote and Vodafone: Can deliver alpha and numeric Sender IDs...
[INTERNAL] How to Confirm Webhook is Signed
Objective To confirm if the customer is using a signed webhook. Applies ...
How to prevent incoming spam texts
Question According to our SMS logs, there are quite a few inbound SMS me...
Why READ_PHONE_STATE permission is required while using Video API android SDK?
Question Why Vonage/TokBox requires this permission from a business pers...
What carriers support MMS?
Question Do you support MMS for the US carriers only? I'd like to know t...
[INTERNAL] How to check for Stir/Shaken in SIP signaling?
Objective To check SIP signaling to ensure a Stir/Shaken class is being ...
"system:error:permission" When Logging in an App User
Symptom When logging in an app user using Client SDK, you see an error m...
[Internal]How to handle the supplier's request finding out our technical information.
Objective Support may not have the technical information that is aligned...
[Internal] How Answering Machine Detection(AMD) works for Voice
Objective This is a description of how answering machine detection curre...
How to Send Concatenated SMSs
Objective <Describe the task or goal the user is trying to accomplish.> ...
Auto-Reload Enabled but Customer Still Get Quota Exceeded error
Symptom Customer receives "Quota Exceeded - rejected" status response fo...
China Voice Features and Restrictions in Chinese
中国运营商对允许语音流量进入其网络有严格的要求。 Vonage能够提供进入中国的语音终端，但需要提前对使用范例进行报备。目前语音终端仅限于托管账...
Vonage servers location and EU Data Isolation.
Our data centers are located in the USA, mainland Europe and in Asia. If...
[Internal] Video API Account FAQ
Question A managed customer reported that they cannot reactivate their a...
[Internal] How to find a customer's Account API Key?
Objective This article explains how to find a customer's Account API Key...
[Internal] How to check a customer's invoice and subscription?
Objective This article explains how to check a customer's invoice and su...
Number Insight V2 features and how to use it
Objective The goal of building NI V2 is to make pricing and coverage eas...
[Internal_draft] How do I enable or disable Scalable Video for my API key ?
Objective Enabling or disabling Scalable Video for your Vonage Video API...
What could be the reasons behind the ‘forced unpublished’ End Reason?
Question What could be the reasons behind the ‘forced unpublished’ End R...
What audit has Vonage had done?
Question What audit has Vonage had done? Applies To API Answer Vonage ...
[Internal Only] How to solve Whatsapp user 2FA issue that prevents user from logging in?
Symptom When receiving a request to add a WABA user to a specific WABA a...
How does proactive traffic rules work?
Question How does proactive traffic rules work? Applies To SMS API Voic...
How to Setup a WhatsApp Business Account?
Objective Creating & Integrating a WhatsApp Business Account with AI Stu...
Encrypted Archiving
Question If "encrypted archiving" is turned on for a project but the cus...