If customers would like to be able to set the priorities for their tickets, but are not able or willing to submit tickets via the support portal, the following character strings can be included in their email submission. Please take note the character strings need to be provided in the initial email submitting the ticket.
| Text to include in initial email | Ticket Priority |
| email-priority-urgent | Urgent |
| email-priority-high | High |
| email-priority-normal | Normal |
| email-priority-low | Low |
Articles in this section
- Vonage API Support Priorities, Hours, and Holidays
- What are the best practices when creating a support ticket?
- How Customers Can Set Ticket Priority Through Email
- Subscribing to new Service Status Notifications (Status Page)
- Unsubscribing from Service Status Notifications (Status Page)
- Managing your Service Status Notifications (Status Page)
- How to check information about historical incidents
- Vonage API Services Support Packs
- Vonage API Support Incident Handling
- How can I request Technical Support if I’m a Magenta Business API Customer?