If a customer is reporting timeouts towards our REST front-end, the first thing to do is check the relevant uptime on https://status.nexmo.com/
If our host is up, please ask the customer to provide the following info, and open a Jira under TECH so that this gets escalated with our CDN providers:
- Source IP
- API Request
- Timestamp
Ideally we should ask them to start a tcp trace while the issue is ongoing and send us the tcpdump file.
Articles in this section
- [Internal] What information do we collect from visitors to the website?
- [Internal] Why are API requests with the wrong API secret accepted?
- [Internal] From which countries can customers not sign up for Vonage API?
- [Internal] How can I download the entire phone book for an account?
- [Internal] HTTP POST Method Error 411 Length Required
- [Internal] Add an MD5 Signature to Customer Callbacks
- [Internal] Do we support self-signed certificates for callbacks?
- [Internal] Timeouts Towards REST.nexmo.com
- [Internal] Numbers assigned to my account not showing on my dashboard
- [Internal] How long should the TTL for a customer dashboard last?