Vonage API Help Center Vonage API Help Center

WhatsApp

Setting Up a WhatsApp Template to Send Through the Messaging and Dispatch APIs
Objective Creating WhatsApp templates to use with Vonage Messages and Di...
Using the Messages API Custom Object for Advanced Templates with WhatsApp
Objective Sending messages using advanced templates with the Messages AP...
How many templates can I use with my WhatsApp Business account?
Question On Facebook Business Manager, how many templates can I use? App...
What are the opt-in requirements for WhatsApp?
Question What is required when implementing opt-in for WhatsApp? Applies...
Why are some of my WhatsApp Messages not delivered in order?
Symptom My WhatsApp messages are not delivered in order. Applies To Wha...
Messages Rejected with 1210 Error When WhatsApp Business Number in Restricted Status
Symptom When sending messages with a restricted WhatsApp business number...
Where do I find my Facebook Business Manager ID?
Objective Locating your Facebook Business Manager ID. Applies To WhatsA...
How to Confirm Verification of Your Business with Facebook
Objective Confirming verification of your business with Facebook. Applie...
How to Accept the Jewel Notification from Vonage
Objective Accepting the Jewel Notification from Vonage for the WhatsApp ...
What is Facebook Business Verification and How to Complete It
Objective Verifying your business with Facebook. Applies To WhatsApp P...
How to Resolve Issues with Facebook Business Verification
Symptom I'm having an issue completing the Facebook Business Verificatio...
Where do I find my WhatsApp Business Account ID?
Objective Locating your WhatsApp Business Account (WABA) ID. Applies To ...
Getting Started with WhatsApp and Vonage Messages API: Managed Onboarding
Overview Managed Onboarding is designed for Partners, customers migratin...
Onboarding Steps: New WhatsApp Account
Objective Onboarding steps to begin using WhatsApp with the Vonage Messa...
Post Go-Live Guide: Start Using WhatsApp
Overview This article takes you through the steps needed for you to get ...
Onboarding Steps: Additional Number
Objective Onboarding an additional number with WhatsApp to use with the ...
What are the country restrictions for sending or receiving messages with the WhatsApp Business Platform?
Question Are there any country restrictions on sending or receiving mess...
How long is media stored for incoming WhatsApp messages?
Question How long is media stored for incoming WhatsApp messages? Applie...
Why are some of the WhatsApp Messages rejected with 1300 - Not part of the provider network?
Question Why are my WhatsApp Messages rejected with 1300 - Not part of t...
Why are my Messages rejected with error 1370?
Question Why are my Messenger messages/ Whatsapp messages rejected with ...
Why am I not receiving WhatsApp inbound messages?
Symptom I am not receiving WhatsApp inbound messages to the URL configur...
Error 422 Unprocessable Entity with Invalid message type error on Messages API request
Symptom When making an API request using Messages API, the request is re...
WhatsApp Messages Rejected with Error 1340: Outside of Allowed Window
Symptom WhatsApp messages are getting rejected with Error 1340, "Outside...
How does Vonage's WhatsApp conversation pricing model work?
Question How does Vonage's WhatsApp conversation pricing model work? App...
Where do I find my WhatsApp Number Certificate?
Objective Locating your WhatsApp Number Certificate. Applies To WhatsAp...
Can I set the specific Alpha Sender ID for WhatsApp messages?
Question Can I set the specific Alpha Sender ID for WhatsApp messages? A...
Do you have an API to check if the user is WhatsApp enabled?
Question Do you have an API to check if the user is WhatsApp enabled? Ap...
Unable to accept invite when being added as a new WhatsApp Business Account user
Symptom Newly created WABA users experience issues at the first login af...
Getting Started with Vonage’s WhatsApp Business API: Embedded Sign Up
Did you know you can be onboarding and sending  WhatsApp messages in as ...
How do I retrieve my user access token?
Objective Retrieve an access token to sync and submit message templates....