Question
Are keywords for pre-approved short codes case sensitive?
Applies To
- Short Codes
- SMS
Answer
No. Short code keywords are not case sensitive. Everything is converted to lower case. For example, if the keyword is “pizza” and the end user texted “Pizza,” it will work. When a keyword is created, it will include all the variations of the keyword automatically, for example, TAXI, taxi, and TaXi.
Articles in this section
- Setting Up Pre-Approved Short Code Two-Factor Authentication (2FA) Service
- Can I use a US shared short code to send SMS?
- How can users opt out of SMS from a pre-approved short code?
- How can my end users request service information?
- Are Short Code keywords case sensitive?
- What is the character limit for Opt-In, Help, and Stop SMS with US Short Codes?
- How long does it take for a US Short Code campaign to be approved?
- What are the compliance requirements for US Short Codes?
- Is the Euro symbol supported in pre-approved short codes?
- How to Modify Marketing Short Code Campaign Details