[Internal] Can we include a message reference in an Inbound SMS?

Question

Can a customer identify an inbound response to an outbound SMS?

Answer

There is no way to do this using an extra piece of data in the inbound SMS. SMS interactions are stateless so the customer will need to create their own session mechanism.

Potential options are:

1. The user in the reply needs to include unique text related to the outbound message, then they could parse the reply and identify the original outbound message.

or

2. You can match responses based on time; basically you allow a 30 sec window between 2 outbound messages to the same recipient.