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Zendesk Sandbox Nov 2023
Internal FAQs
Numbers
Numbers
[Internal] Guernsey and Jersey UK Numbers Result in International Messaging Rates
Question Do messages to Guernsey and Jersey UK numbers lead to UK handse...
[Internal] Can we include a message reference in an Inbound SMS?
Question Can a customer identify an inbound response to an outbound SMS?...
[Internal] Which local city codes do we have available for customers to buy?
This list is not exhaustive. This is not external information as is as o...
[Internal] Why are some numbers highlighted in red or orange in the Admin Dashboard?
Vonage virtual numbers that are highlighted in orange or red in the admi...
[Internal] Indian SMS-Enabled Virtual Numbers
Indian Virtual Numbers for SMS: Nexmo can now provide Virtual Mobile Num...
[Internal] Are customers notified when their numbers are released due to low balance?
Customers aren't notified when the number is released due to low credit....
[Internal] Porting a US Toll-Free Number to Vonage API - SMS Capability Only
Objective Porting a toll-free number to Vonage API. Applies To Porting ...
[Internal] Numbers Assigned to Vonage Essentials API Key
This api key is the Vonage Essentials api key (e93d5031) The numbers a...
[Internal] What do the provider and route of a Vonage API Number mean?
Question What do the Provider and Route values mean in the Admin Dashboa...
[Internal] Customer Has a Short Code Alert Template and Would like to Add More
Once the campaign is approved on the alerts shared short code, the custo...
[Internal] What are the protection mechanisms we have to prevent inbound message spamming to our LVNs.
Question With regards to inbound SMSs (MOs), do we have any protection m...
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