Vonage API Help Center Vonage API Help Center

Account Management

Why am I seeing 403 responses on PUT calls after creating a new project?
Symptom When creating a new project via the API endpoint, it takes a ful...
What is user role policy in video express?
Question Do the user admin permissions that apply to Video Client...
How do I generate a token using the project dashboard
Objective To generate a token using the project dashboard. Applies To V...
How to enable or disable add-ons for my account?
Objective To enable or disable add-on features using the account dashboa...
How do I check the Participant Minutes and Subscribed Minutes?
Objective To check the Participant Minutes and Subscribed Minutes via ac...
Switching from Standard to Enterprise Environment via Vonage Video Account Dashboard
Objective Switch from Standard to Enterprise environment and vice versa ...
Are sessions interrupted during the switch from the Enterprise environment to Standard?
Question When switching from the Enterprise environment to the Standard ...
How do I change the API Secret for my Vonage Video API project?
Objective Changing the API Secret for my Vonage Video API project in the...
Vonage Video API Incident Handling
Question How does Vonage API Support handle incidents with the Video API...
Can I access my Vonage Video API account and the Support site using the same login information?
Question Can I use the same login information to log in to the Vonage Vi...
Blank Page When Logging in to My Vonage Video API Account
Symptom When attempting to log in to my Vonage Video API account, I see ...
How do I reset my Vonage Video API account password?
Objective Resetting your Vonage Video API account password. Applies To ...
How can I permanently cancel/delete my Vonage Video API Account?
Objective Permanently cancel/delete your Vonage Video API account. Appli...
What happens when an account deactivates due to non-payment?
Question What happens when an account deactivates due to non-payment? Ap...
How to find my Vonage Video API Key and Secret
Objective To obtain the individual project API Key and API Secret Applie...
How to find my Video API Authentication Credentials
Objective To obtain the credentials needed to access the Video API. Appl...
How do I sign up for a Vonage Video API account?
Objective Signing up for a Vonage Video API account. Applies To Vonage ...
How can I change the email address on my Vonage Video API (Opentok Environment) account?
Objective Changing or updating the email address associated with your Vo...
How to Pause and Reactivate Your Vonage Video API Account
Objective Pausing and reactivating your Vonage Video API account. Applie...
Can I access my Vonage Video API (Opentok Environment) account and the Support site using the same login information?
Question Can I use the same login information to log in to the Vonage Vi...
How do I reset my Vonage Video API Support site password?
Objective Resetting your Vonage Video API Support site password. Applies...
How do I reset my Vonage Video API (Opentok Environment) account password?
Objective Resetting your Vonage Video API account password. Applies To ...
Unable to perform certain actions in the Account Dashboard
Question Why am I unable to perform certain actions in the Account Dashb...
How to obtain my account-level Video API key and API secret
Objective To obtain the account-level API key and account-level API secr...
How can I check the Full HD archive and broadcast minutes that have been used?
Objective To check the Full HD archive and broadcast minutes usage for y...
How do I change the API Secret for my Vonage Video API (Opentok Environment) project?
Objective Changing the API Secret for my Vonage Video API project. Appli...
How do I check the usage by endpoints used by users?
Objective To check the usage by endpoints(that is iOS, Android, Windows,...
How do I generate a session ID using the Vonage Video API (Opentok Environment) project dashboard?
Objective To generate a session ID using the project dashboard. Applies ...
How do I check the countries where my application is being used and quality per country?
Objective To check the countries where your application is being used an...
How do I check the Video Express usage?
Objective To check the Video Express usage for your Vonage Video API Acc...