Vonage API Help Center Vonage API Help Center

Video API

Vonage Video API Versioning Policy
What browser versions are compatible with the Vonage Video API?
What versions of the Vonage Video Client SDKs are currently supported?
Which versions of the Vonage Video client SDKs can interoperate?

Security
How can I get a Vonage SOC Type II Report for Video?
Where are the Media Encryption Keys created?
Which TLS Cipher Suites are supported with the Vonage Video API?
EU General Data Protection Regulation (GDPR)
What are the implications of encryption on my app?
What security features does Vonage Video API implement?
See all 7 articles

Regional Media Zones
What happens to Vonage Video API Regional Media Zones (RMZ) after Brexit?
How do I configure Regional Media Zones for my project?

Video API - Status Updates
VOIP/Video traffic disruption in UAE
Chrome Audio Auto-Play Policy Prevents Audio and Video From Playing
Chrome 64 iFrame Requests Camera and Microphone Access
Can I access Vonage Video API over non-SSL (HTTP)?
No Microphone Input Signal on Chrome on Mac
Publisher Video Freezing on Android Chrome 54
See all 11 articles

Windows SDK
Non-ASCII characters not supported in Signaling API in Windows SDK
Event at subscriber's end when publisher mute or unmute their mic on Windows SDK
ClickOnce Fails with Vonage Video Windows SDK
What issues are commonly seen when using the Windows SDK?
Does Vonage Video API support USB cameras?
Is there a C API available for the Vonage Windows SDK?
See all 13 articles

Embeds
Using the TokBox for Slack Integration
Embeds Not Supported on Wix on Chrome 64 and Later
Embeds FAQ
What is Embed functionality?
Embeds(Opentok Environment) FAQ

China Relay
How does China Relay billing work?
Does China relay guarantee connectivity for Chinese consumers?
Does China relay support China-only sessions?
Does China relay work with Vonage Video API Relayed sessions?
What Client version is required for the China Relay?
How do I enable or disable China Relay for my video project or application?
See all 8 articles

Audio connector/Connect API
How do I check the Audio Connector/Connect API usage ?

HIPAA Compliance and BAA
What is HIPAA?
Why is HIPAA relevant when building a healthcare application?
Can I build a HIPAA compliant application using Vonage Video API?
How does Vonage Video API ensure secure transmission of PHI?
Does Vonage Video API store PHI?
How can I use archiving as part of a HIPAA compliant application?
See all 8 articles

Publisher Audio Fallback
How to enable Publisher Audio Fallback in Client SDKs?
What is Publisher Audio Fallback?
Is Publisher Audio Fallback enabled by default?
Can I enable Publisher Audio Fallback in React Native SDK?
Will Publisher Audio Fallback work with both Relayed and Routed sessions?
What are the stream types on which Publisher Audio Fallback can be enabled?
See all 9 articles

AES-256
How do I enable or disable AES-256?
Does AES-256 work on all Vonage Video API clients?
What is AES-256 encryption?
Can AES-256 be used for Relayed and Routed sessions?
Can AES-256 be configured at project level?
How to Determine if AES-256 Bit Encryption is Used in a Session

Broadcasting
Which HLS players can play low latency HLS streams?
Can we remove RTMP output targets mid-stream?
Can I increase broadcasting maxDuration?
RTMPS Required When Using Vonage Video API Broadcast via Facebook Live
Low-Latency HLS FAQ
What is Participant Minutes and Subscribed Minutes in Broadcast?

Android Support
How to avoid Gradle build failure with OpenTok Android SDK 2.22.0+
Why READ_PHONE_STATE permission is required while using Video API Android SDK?
Where can I get the Vonage Video API Android SDK?
Inline Installation of Screen Sharing Extensions in Chrome Deprecated
What devices does the Vonage Video Android SDK support?
Where can I see the sample code for Vonage Video Android SDK?
See all 10 articles

Account Management
Why am I seeing 403 responses on PUT calls after creating a new project?
What is user role policy in video express?
How do I generate a token using the project dashboard
How to enable or disable add-ons for my account?
How do I check the Participant Minutes and Subscribed Minutes?
Switching from Standard to Enterprise Environment via Vonage Video Account Dashboard
See all 39 articles

iOS Support
Streaming Video has Letterbox Effect
iOS 14 Requesting Permission in Relayed Sessions
What devices does Vonage Video iOS SDK support?
Where can I see the sample code for Vonage Video iOS SDK?
Handling Reconnection and Network Migration on Mobile Devices
What are the supported Video Dimensions, Aspect Ratios, and Rendering on Mobile SDKs?
See all 9 articles

Archiving
Why do my sessions with similar time duration have varying archive file sizes?
Archiving Error- Session is already composed for given tag with code 409
Accessing Recordings When Using Vonage Video API Demo
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Is there a charge for recording archiving?
[Internal] Custom Dynamic CSS Layout Requirements to Format Archive Recordings
See all 20 articles

Session Monitoring
How can I test that the Callback URL is working?
What happens to the callback events if my application server goes down?
Do you guarantee the callback event delivery?
Is Session monitoring real-time?
What can callback events be used for?
How to Configure Session Monitoring Callbacks
See all 8 articles

Getting Started
Can the latest Video NPM client package be used on an Enterprise API Key?
Advanced Insights Best Practices
How do I add screen sharing to my app?
Are there countries where Vonage Video API does not operate?
Sharing files using Signaling API
What is the Vonage Video Signaling API?
See all 21 articles

SIP Interconnect
Can a SIP user mute/unmute using DTMF?
How to Dial DTMF or Digit Extension in SIP Interconnect?
When initiating a SIP call, it fails with '706 Call Reached Maximum Inactive Duration'
Unable to Initiate SIP Call from Playground
Which IP addresses should I allow for SIP interconnect when using Video API?
How to Configure SIP Monitoring Callbacks
See all 12 articles

Technical Specifications
Can I set the latency higher or lower?
Does Vonage Video API support the IEEE 802.3 standards?
Can I directly access the RTCPeerConnection object for monitoring?
Can I use an external camera on Android and iOS devices for video sessions?
Where are Vonage Video API data centers located?
JS SDK RumorSocket Disconnect Errors
See all 25 articles

Troubleshooting
How to remove the black border showing in Experience Composer?
How to find the SessionId in Chrome browser
Video Connection Error 1500
Issue with screensharing with embedded iFrames
Subscriber and Publisher Errors Related to Deprecated Support for Plan B
iOS 15+ connection problems with the Safari browser
See all 63 articles

FAQ
What would be the maximum character size of the Session ID?
Can we configure Monitoring Callbacks via REST API?
How to use setPreferredResolution() to manage bandwidth usage for subscribed streams
How to Identify whether a screen, window or tab was shared when screensharing
How can I apply audio effects and filters to a video stream in Javascript?
What is Opus DTX?
See all 37 articles

Networking
UDP Port Range on Vonage Video
Custom Video Source Flickering for Subscribers
Setting and Using a Proxy with Vonage Video API SDKs
Connectivity Issues for Some Users in UAE
What is the minimum bandwidth requirement to use the Vonage Video API?
What are the IP ranges for Vonage Video API servers?
See all 19 articles

Video API - New Releases
Windows v2.22.0 SDK Released
Vonage Video API Platform Updates
Android v2.22.0 SDK Released
JavaScript v2.22.0 SDK Released
iOS v2.22.0 SDK Released
JavaScript v2.21.8 SDK Released
See all 80 articles

Tools
Why can’t Vonage expose connection data in Inspector?
How can I correlate users in our logs to your Session Inspector data?
How far back can you query in inspector for sessions and meetings?
Why is the Inspector tool not showing the Subscriber Information?
How to set background image in Playground?
When is "No Data Detected" returned in Inspector?
See all 15 articles

Video API - Platform Updates
Minimun Outgoing Bitrate by Resolution required to achieve good Video quality

Video API - Major Announcements
Desupporting TLS 1.1
Simulcast setting requirement for Network Test integration
Opentok Video API Callback Service Update Jan 2024
Revised List of Supported Ciphers for EU Proxy Security Enhancement
DigiCert SSL/TLS certificate upgrade - expected impact to Vonage Video API users

Features
Internal: What is Adaptive Media Routing (AMR) and how it works?
GetRtcStats() API field - Retrieve Outgoing Bitrate