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  1. Zendesk Sandbox Nov 2023
  2. Video API
  3. FAQ

FAQ

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What would be the maximum character size of the Session ID?
Question What would be the maximum character size of the Session ID? App...
Can we configure Monitoring Callbacks via REST API?
Question Can we configure Monitoring Callbacks via REST API?  Applies To...
How to use setPreferredResolution() to manage bandwidth usage for subscribed streams
Objective Limit bandwidth usage for inbound streams by requesting an app...
How to Identify whether a screen, window or tab was shared when screensharing
Objective When sharing a screen using the Vonage Video API the browser p...
How can I apply audio effects and filters to a video stream in Javascript?
Objective To apply an audio filter or effect on an inbound video stream/...
What is Opus DTX?
Questions What is Opus DTX? What does it do? How does it affect call qu...
How can I end a session for all participants?
Objective Ending a session for all participants. Applies To Video API ...
Does IPv6 affect the Vonage Video API?
Questions Does the Vonage Video API work with IPv6 networks? Does IPv6 ...
Why does opentok-network-test-js create a cookie during a network test?
Question Why does the opentok-network-test-js create a cookie during a n...
Vonage Video API Support for Plan B and Unified Plan Session Discovery Protocol
Question Does Vonage Support Unified Plan SDP? Applies To Chrome Firefo...
Vonage Video API for Zendesk FAQ
Overview The Vonage Video API integration for Zendesk allows agents to e...
Why is the compiled Cocoa POD file large?
Question Why is the compiled Cocoa POD file so large? GitHub has file si...
Using Safari with Vonage Video API
How is Safari supported on the OpenTok platform? Apple added support for...
How do I keep my resolution constant in a screen sharing app?
Objective Keeping your resolution constant when in a screen sharing app....
What is the difference between a Routed and a Relayed Session?
Question What are the differences between the types of sessions you can ...
Can I manage my users' sign-ins and track minutes or usage?
Question Is it possible to manage my users' sign-ins and track their usa...
How to Remove Camera and Microphone Permission Prompt Window
Objective Removing the permission window prompt for granting access to t...
[Internal]What are the different Simulcast Settings and how does it work?
Question What are the different Simulcast Settings, and how does it work...
[Internal] How can I hide the Mute button in Vonage Video Express?
Objective Hiding UI items such as the Mute/Unmute button in the bottom l...
Does Vonage Video API work on mobile devices?
Question Can I use the Vonage Video API on mobile devices? Applies To V...
How to recognize if I’m using Vonage Video API Unified Environment or Vonage Video API OpenTok environment?
To continue to provide you with the exceptional level of service and uni...
Can I build Text Chat with the Vonage Video API platform?
Question Can I use the Vonage Video API platform to build text chat? App...
Acoustic Echo Cancellation Support in Vonage Video API SDK
Question What support is there for Acoustic Echo Cancellation within the...
How do I enable the Vonage Video API for voice-only calls?
Objective Disabling video to use the Vonage Video API for voice-only cal...
Can I set the Audio Output device when using the Vonage Video API in Javascript
Question Is it possible to set the output destination of audio when usin...
How can I get information about multiple sessionIds in one Insights GraphQL query?
Objective Querying multiple sessions at once using the Insights GraphQL ...
What codecs are supported on the Vonage Video API platform?
Question Which codecs does the Vonage Video API platform support? Applie...
How can I implement a ringing or calling application with Vonage Video API?
Objective How can I implement a ringing or calling application with Vona...
How to Get HD/FHD Resolution Recordings and Live Streaming in Vonage Video API Sessions
Objective Obtaining HD or FullHD (FHD) resolution recordings and live st...
What does OT.checkSystemRequirements() check?
Question What does OT.checkSystemRequirements() check? Applies To Video...
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