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What happens if my account balance reaches zero?
Question What happens if my Vonage API account balance reaches zero? App...
How do I make a payment by bank transfer?
Objective Making a payment to your Vonage API account through a bank or ...
What parameters are applied for auto reload, and how can I change them?
Question What parameters are applied for auto-reload? Applies To Auto-R...
When are invoices generated?
Question When are invoices generated? Applies To Invoices PayPal Credit...
Can I make a payment using a credit card?
Question Can I use multiple payment methods or pay with a credit card? A...
Why can't I create an invoice?
Symptom When attempting to generate an invoice for a secondary account, ...
When am I charged for virtual numbers?
Question When am I charged for virtual numbers? Applies To Virtual Numb...
Can I make a payment in my own country currency?
Question Can I make a payment to my Vonage API account in my own country...
Auto-Reload Failed with Error Code
Symptom With auto-reload enabled on your Vonage API account, the reload ...
How can I get an invoice if I pay via PayPal or credit card?
Objective Obtaining an invoice for a PayPal or credit card payment. Appl...
How do I set up automatic payments?
Objective Setting up automatic payments (Auto-Reload) on your account. A...
Credit Card Invoice Link Not Available
Symptom When attempting to generate an invoice for a credit card payment...
How can I set up low balance alerts?
Objective Setting up an alert for when you account balance falls below a...
How will payments be displayed on my bank statement?
Question How will a payment to my Vonage API account be displayed on my ...
What are one-click payments?
Question Do I need to fill out my credit card details every time I make ...
Can I use the same credit card or PayPal account for multiple Vonage accounts?
Question Is it possible to use payment methods across multiple Vonage AP...
Why do I have a charge on my bank statement that I don't recognize?
Symptom I didn't make a payment on my Vonage API account, but I have a p...
Why was my credit card payment declined?
Symptom My credit card payment was declined. I received an error that re...
Why was my credit card payment cancelled?
Symptom My payment was successful but it seems to have been cancelled. I...
How do I change my credit card or PayPal billing address?
Objective Changing or updating the billing address on your account. Appl...
Which address should I provide for my credit card or PayPal account?
Question Which address should I use for my credit card or PayPal payment...
How do I delete saved payment methods from my account?
Objective Deleting or removing a payment method from your Vonage API acc...
Is the Vonage API platform PCI DSS compliant?
Question Is the Vonage API platform PCI DSS compliant? Applies To Priva...
Does the Vonage API platform store my credit card information?
Question Does the Vonage API platform store my payment details? Applies ...
Auto-Reload Not Working with PayPal
Symptom PayPal payments have been done successfully in the past and the ...
Which payment methods can I use to add funds to my Vonage API account?
Question Which payment methods can I use to add funds to my Vonage API a...
How do I set up auto-reload with the Developer API?
Question Can I use the Developer API to trigger an automated top-up on m...
Why does Vonage API Support use automated email responses?
Question Why does Vonage API Support use automated emails? Applies To S...
Can I pay by credit card or PayPal if my account is configured for post-paid billing?
Question If my account is configured for post-paid billing, can I use a ...
How can I download my account payment history reports?
Objective Downloading your Vonage API account payment history, which inc...