Vonage API Help Center Vonage API Help Center

Troubleshooting

How to remove the black border showing in Experience Composer?
Symptom In Experience Composer, there is a black border in the mp4 file ...
How to find the SessionId in Chrome browser
Objective To locate the SessionId in the Chrome browser and provide it t...
Video Connection Error 1500
Symptom When attempting to join a session, the user receives the error 1...
Issue with screensharing with embedded iFrames
Symptom When using the Vonage Video API within embedded iFrames on Chrom...
Subscriber and Publisher Errors Related to Deprecated Support for Plan B
Symptom Users neither can subscribe nor publish to a session. Inspector ...
iOS 15+ connection problems with the Safari browser
Question iOS having connection problems with IOS 15 devices through the ...
User Has Unrestricted Frame Rate for User X’s Publisher Stream ID
Question What does the Session Inspector event logs message "This user h...
How to stop the Advanced insights Archived Minutes Query returning the null value
Symptom The sdArchiveComposedMinutes/hdArchiveComposedMinutes parameters...
Screen Sharing in Firefox Requires User Interaction
Symptom Video calls with screen sharing in Firefox require user interact...
Vonage Video Android SDK v 2.17.x Failed to Close an Android Wearable’s Camera
Symptom Vonage Video Android SDK versions 2.17.x sometimes fail to close...
Screen Share Preview Reversed or Mirrored in iOS App
Symptom After creating a screen-sharing App in iOS and adding a preview ...
Troubleshooting Screen Sharing Issues in Google Chrome
Symptom You are experiencing issues with screen sharing when using the V...
Audio Failures on Chrome 66 Due to Autoplay Policy
Symptom When using Vonage Video API over Chrome 66, interface sounds do ...
Microphone Audio Dropped on Chrome on Mac
Symptom In a Vonage Video API session over the Chrome browser on Mac dev...
Subscriber Unable to Connect Due to Network Error after a Few Seconds
Symptom When a client on a Meraki appliance attempts to subscribe to ano...
OpenTok Archives Won’t Upload to S3
We’ve seen that some partners may run into trouble linking their Amazon ...
Best Practices When Adjusting Mobile Resolution and Frames Per Second
Question What are some best practices to keep in mind when adjusting mob...
Troubleshooting Issues with Vonage Video API
Symptom When using the Vonage Video API, you experience issues with conn...
JavaScript App Not Responding
Symptom When building an app using the Vonage Video API JavaScript libra...
Publisher Reversed in Vonage Video API Session
Symptom In a video session, the publisher is mirrored or reversed. Appli...
How do I know if I have gone into Audio-Only Fallback mode?
Question How do I know if I have gone into Audio-Only Fallback mode? App...
How do I properly resubscribe to video after failing over to audio only?
Question How do I properly resubscribe to video after a network issue ca...
Why doesn't publish or subscribe appear in the div I specified?
Symptom Publish and subscribe don't appear in the div I specified. Appli...
How do I get the number of connections in the session?
Objective Obtaining the number of connections in a session. Applies To ...
Safari Can’t Access Camera in Multiple Concurrent Tabs
Symptom When using multiple tabs at once, Safari can't access the camera...
Session.capabilities.X Always Shows up as False
Symptom When using the Video API, session.capabilities.X always shows up...
Do Chrome and Firefox iOS applications work with Vonage Video API?
Question Does the Vonage Video API work with Chrome and Firefox iOS appl...
How to Resolve Echo Problems
Symptom When in a Vonage Video API session, I'm hearing an echo in the a...
Chrome on Android Does Not Work with H.264 Codec Projects
Symptom Participants on Android Chrome get the on screen error message "...
Screen Black and Can Hear but Not See Subscriber
Symptom When in a video session, I can hear the subscriber but I can't s...